Refund policy

Returns & Refunds

30-night sleep guarantee

Sleep in it for 30 nights. If Deep 250 doesn't change how you sleep, you can return it.

How to start a return

Email hello@nocwell.com within 30 nights of delivery with your order number.
We'll reply with return instructions within 1 business day.
Post the item back using a trackable service.

What's covered

You receive a full refund of the product price.
Return shipping is paid by the customer. It is not included in the refund.
For international orders, the original international shipping cost is not refundable.
Original shipping charges are non-refundable unless the item arrived damaged or incorrect.

Condition

Please include the mask, wash bag and travel pouch. Items can be worn for the trial period, but they should be reasonably clean and undamaged. Items returned damaged, altered, or missing components may receive a partial refund.

Refund timing

Refunds are issued to the original payment method within 5–10 business days of the return arriving at our warehouse. We'll email you when it's processed.